• Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Hosts internal and external audits conducted by regulatory agencies and customers.
• Participates in quality improvement initiatives to enhance operational efficiency and product quality. Identify opportunities for process optimization and contribute to the development of best practices.
• Collaborate with relevant departments to implement corrective and preventive actions (CAPA) to address identified issues.
• Ensures all certifications, including state specific licenses/certifications, are maintained, tracked, and recorded within required time frames.
• Promotes Safety, Health, and Environment Policies & Procedures. Ensure safety training and safety practices are implemented and followed within the center. Responsible for mitigating and resolving safety concerns.
• Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.
• Ensures the facility is always well-maintained, clean, and neat.

• Maintains all donor center functions and assets.
• Keeps immediate supervisor informed of any irregularities within the center.
• Mitigates and reports all unsafe situations and conditions.

• Responsible for product inventory and ensures compliance per Standard Operating Procedures.
• Partners with applicable corporate departments and vendors to maximize efficiencies and product shipments.
• Responsible for integrity of product and sample storage equipment, to include mitigation of equipment failure and maintenance.
• Manage unsuitable product per Standard Operating Procedures.

• Responsible for achieving targeted production in quantity and quality.
• Optimizes operational cost to meet targeted objectives.
• Optimizes procurement efficiency through precise inventory management.
• Ensures completion, approval, and timely submission of purchase orders in accordance with company accounting practices.

• Conducts comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
• Shapes employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
• Nurtures robust and positive culture within the donor center, exemplifying core values.
• Ensures adherence to all HR policies and procedures including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, employee relations.
• Assists in employee relations investigations.
• Mentors staff for thorough adherence to safety, quality policies, and regulatory requirements.

• Oversees and administers center level training to ensure compliance and timely execution.
• Supervises the implementation of training procedures, encompassing both the induction of new processes and the annual retraining initiatives.
• Tracks, analyzes, and reports on training data within the Learning Management System, ensuring efficiency and compliance.
• Manages the onboarding process for new hires, collaborating closely with designated Trainers to schedule and ensure follow-ups.
• Maintains training documentation and conducts routine audits to uphold legal, regulatory, and company-mandated standards, guaranteeing comprehensive compliance in all training records.
• Manages the tracking, maintenance, and recording of all certifications, including state-specific licenses, ensuring strict adherence to mandated timeframes and requirements.
• Offers insights into training requirements connected with deviations and collaborates with the Quality department to develop tailored training interventions aimed at resolving identified issues effectively.
• Supports audit procedures by working with Center and Field Leadership to identify and address training needs for audit responses, deviations, and corrective/preventive actions.
• Communicates training concerns and opportunities to the Center Director and Field Leadership team, ensuring alignment and proactive resolution of training issues within the center.
• Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.
• Manges and oversees Payroll records to optimize the efficient allocation of employee hours.
• Facilitates routine staff and leadership meetings.
• Facilitates donor complaint resolution.
• Strategically analyze and manage operational Key Performance Indicators (KPIs) while proactive addressing operational deficiencies.
• Oversee marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.

• Bachelor’s degree or up to 3 years of related experience preferred.
• Up to 3 years of operations and/or process management/supervisory experience preferred.
• 3 years of people management preferred, including recruiting, training, etc.
• Experience in financial management and budgeting responsibilities is preferred.
• Experience working in a highly regulated industry preferred.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong communication, organizational skills required.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with office software preferred.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Physical Requirements:

• Ability to sit or stand for extended periods for up to four (4) hours at a time.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time,
• up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to type and use basic computer skills.
• Ability to use assistive devices if needed for mobility or communication.