Donor Center Technician III

Essential Job Functions:

Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
Maintains a high level of customer service and positive donor experience in line with company values and culture.
Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
Maintains Donor confidentiality based on company policy.
Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
Responsible for mentoring junior Donor Center Technicians, able to drive training efficiencies to ensure timeliness and compliance and is a Designated Trainer.
Partners with Quality Assurance on overall center performance (favorable performance observations, CAPA implementations and continuous improvement initiatives).
Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) and periodic (defined as quarterly/annually) on equipment.
Oversees the flow of donors, responsible for organizing lunch schedules, breaks, and overall schedule adherence.
Assists with storage room organization and performs assigned tasks following the First In, First Out (FIFO) method.
Performs other job-related tasks, as assigned.

Donor Eligibility:

Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
Performs donor vitals evaluation per Standard Operations Procedure.
Performs finger stick for Microhematocrit and Total Protein determination.
Registers applicant donors per Standard Operating Procedures.

Plasma Collection:

Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.
Disconnects donor after plasmapheresis process is completed per standard operating procedure.
Maintains proper ratio to ensure donor safety and quality of product.
Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:

Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
Handles tested and untested product, as well as product with unsuitable test results.
Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures.
Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable.

Job Specifications:

Employee must have all initial training completed, including QA-Backup and/or NexSys Technician.
High school diploma or equivalent (GED) required.
Three (3) months’ experience in clerical or customer service position preferred.
Specific certification or licensing based on State requirements.
Basic computer knowledge and skills required.
Ability to speak, read, write (legibly and accurately), and understand English required.
Strong customer service skills required.
Strong organizational skills required.
Ability to read, follow, and interpret regulations, instructions and manuals required.
Ability to understand verbal instruction required.
Ability to read numbers on screening equipment and perform basic mathematical calculations required.
Effective communication skills required.

Scheduling:

Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
Attendance and punctuality required.

Physical Requirements:

Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
Ability to sit or stand for extended periods.
Ability to tug, lift, and pull up to thirty-five pounds.
Ability to bend, stoop, or kneel.
Occupational exposure to blood borne pathogens.
Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
Ability to work in an environment with a temperature of -40C or colder for extended periods.
Occasional exposure to and handling of dry ice.
Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
Ability to use assistive devices if needed for mobility or communication.